Every year, businesses ship millions of packages through FedEx and UPS, and every year, a significant portion of those invoices contain costly errors. From incorrect dimensional weight calculations to unauthorized charges, these billing mistakes add up quickly. For many shippers, the errors go unnoticed, resulting in thousands or even millions
Parcel shipping has become one of the least predictable line items on a shipper’s P&L. General rate increases (GRIs), frequent accessorial and surcharge fees, and carrier invoices that routinely contain billing errors all add cost, and most of it goes unnoticed without systematic review. Left unchecked, these charges compound across
A parcel audit is a systematic review of individual shipments that identifies service failures, billing errors, and duplicate charges that qualify for carrier refunds. It works at the package level, tracking each shipment from pickup through final delivery to find discrepancies between what carriers charged and the service they actually
Carrier billing errors, service failures, and incorrectly applied surcharges occur more often than most shippers realize. According to Reveel’s State of Enterprise Shipping 2026 report, 56% of enterprise shippers rely on periodic manual identification or have no systematic process for recovering carrier credits, and only 10% recover those credits automatically.
When a direct-to-consumer health and wellness brand saw a viral moment push orders to 1,600 a day, carrier-level reporting could no longer answer the questions that mattered: where orders were going, what each shipment truly cost across zones, surcharges, service levels, and dimensional weight, and whether margins would hold at
Independent Study | 2026 We put a frontier AI model up against real parcel audit data. Here’s why “just use ChatGPT” doesn’t work — and what the evidence actually shows. LLM accuracy when prompting directly ~ 0 % Accuracy with a deterministic rules engine + clean inputs 0 % Average
For most shippers, “parcel audit” means one thing: reviewing invoices to catch billing errors and recover credits. It’s a reasonable place to start. Traditional invoice audits identify duplicate charges, incorrect base rates, accessorial mistakes, and service failure refunds. When carriers slip up, you get money back. The appeal is obvious.
Lost, damaged, and late parcels are inevitable at scale. What separates leading ecommerce brands is how they respond when things go wrong. GOAT Group, which operates GOAT, Flight Club, Grailed, Sneakers.com, and alias, ships at massive global volume and files tens of thousands of carrier claims each year. Like many high-growth
How Parcel Audit Identified $1.6 million in Overbilled Charges For high-volume shippers, parcel billing errors rarely announce themselves. They hide in plain sight, buried inside complex carrier agreements and rate logic that most internal audits are not built to fully validate. That was the challenge facing a national automotive parts
The shippers I speak with know I am particularly bullish on their ability to secure far more favorable shipping rates, terms, and conditions from FedEx and UPS right now. With excess capacity in their networks, both carriers are again eager to compete for business. Many of our customers at Reveel
In home design and construction manufacturing, shipping is not just about moving materials; it is about maintaining margins, timelines, and customer trust. Yet many companies lack the visibility to control rising parcel costs across diverse product lines and carrier networks. That is where Reveel’s Parcel Spend Management 2.0™ makes the difference. By
Many businesses assume that all shipping audits serve the same purpose: to catch billing errors and recover overcharges. This misconception costs companies thousands of dollars annually in unrecovered shipping costs and missed optimization opportunities. While they are used interchangeably, rate audits are actually a key component of parcel audits. Parcel
Economic downturns are a testing ground for innovation, and history proves that disruptive technology thrives in the face of adversity. We’re currently living in a state of economic uncertainty, where the overall economic indicators are solid but companies continue to cut costs and look to make operations more cost-effective. Despite
As anyone reading this knows, shipping costs are a significant challenge for small and mid-sized businesses, often spiraling out of control with the potential to negatively impact the bottom line. Frustrated by rising expenses and unsure of how to address the issue, many companies turn to parcel spend consultants for
We’re all about savings here at Reveel, and that’s why we have partnered with Cubiscan, the global leader in dimensioning with thousands of installations at many of the world’s largest companies. It’s no secret that accurate dimensions and weight are essential for warehousing, distribution,right- size packaging, and freight manifesting applications.
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For years, shippers have operated blind with little visibility into their shipping activity or ability to analyze the many thousands of shipments they might make in a given day – let alone benefit from the ability to know if their existing carrier contract is optimal or even if they are
Unless you’ve been living under a rock these past few months, you’ve heard of ChatGPT and how the tool brought generative AI technology to the masses, educating much of the populace on just what artificial intelligence (AI) can do. Here at Reveel, we understand the power of data, analytics and
https://youtu.be/Y2Sgu_1e8k8 SupplyChainBrain is the most comprehensive resource for supply chain management information today. The wide range of multi-media formats addresses everything from the fundamental principles of supply-chain management and emerging trends to the latest technologies and cutting-edge solutions and features pieces written by the world’s most influential supply chain executives.
For many years, shipping consultants have largely operated under a gain share business model in which they received a percentage of the savings they uncover. This percentage, the consultant’s pay if you will, stemmed from a variety of sources, among them savings generated by the more favorable shipping contracts with
Even in ordinary times, shipping costs make up a significant portion of a business’s expenses. However, when the COVID-19 pandemic disrupted supply chains, shipping costs worldwide skyrocketed. According to McKinsey, shipping a container from China to Europe costs up to six times more now than it did at the beginning
