Lost, damaged, and late parcels are inevitable at scale. What separates leading ecommerce brands is how they respond when things go wrong.
GOAT Group, which operates GOAT, Flight Club, Grailed, Sneakers.com, and alias, ships at massive global volume and files tens of thousands of carrier claims each year. Like many high-growth brands, the team faced a familiar challenge. Claims were complex, time-consuming, and difficult to manage across systems, creating risk for both revenue recovery and customer experience.
By partnering with Reveel, GOAT Group transformed claims from a manual, reactive process into a streamlined, automated workflow powered by real-time shipping intelligence. The result was greater visibility into carrier performance, faster reimbursement recovery, and clearer insight into how shipping exceptions impact customers and financial outcomes.
“The satisfaction of our customers in each and every interaction with us is crucially important,” says David Lewington, AVP of Logistics at GOAT Group. “With Reveel, we have the real-time visibility we need to recover the reimbursements we are entitled to and proactively address issues that impact the purchasing experience. The value this creates for financial and operational leaders is significant.”
Today, claims data helps GOAT Group inform smarter decisions across logistics, finance, and customer experience, turning unavoidable exceptions into actionable insight.
Download the full case study to see how GOAT Group uses Reveel to automate claims, recover revenue at scale, and strengthen customer relationships.
